“I am not usually one to write testimonials, but in this particular case I felt that I absolutely needed to give recognition to the wonderful service that I received from Roxanne and Jim at NexGEN decking.
I started off by sending an inquiry to Roxanne regarding additional information and pricing on the NexGEN decking product. She promptly responded to my email, and I decided that I was happy with the product and price, so I paid a small deposit to get things started. But unfortunately through a series of unfavourable personal events we had to continually push back the installation of our decking (this went on for almost 12 months!). During this time Roxanne was very understanding, a pleasure to deal with, and kept in regular contact to see how things were going. Communication was excellent throughout, and we were in no way pressured to speed things up or make any additional payments during those 12 months.
We finally confirmed an installation date and Jim arrived on time and worked extremely hard and efficiently. After spending 2 days installing the deck we discovered a problem caused by a previous landscaping mishap. Though this was in no way Jim’s fault, he and Roxanne offered to pull up the decking, fix the problem, then relay it all free of charge. I am a tradesperson myself and this is absolutely unheard of and came as a very big shock. Jim has the upmost pride in his work and was not happy until everything was perfect. I cannot praise him enough for the time and effort he put into our deck and we are absolutely over the moon with how everything turned out.
The NexGEN decking itself is also a very impressive product. I am very particular and do my research on everything before I commit to buying it. I compared NexGEN to a lot of other decking on the market before making my decision. I am very happy with the quality and appearance of the decking boards, they look fantastic and the hidden screw fastening system was a big selling point, along with the no maintenance hassle free design.
I could not be happier with my purchase and the service that I received from Roxanne and Jim throughout the whole process. I would highly recommend this product and these wonderful people to anyone”
Augustine Heights, QLD
Acorn Capped Composite Decking